Efficient and easy to use

MDJalhokBabu

Appropriate icons can help users quickly understand and identify functions, making operations more intuitive and efficient. Qidian QQ's chat workbench covers many related business functions. In order to avoid confusion caused by too many buttons in the system, officials usually display some easy-to- understand functions through icons, such as emoticons, screenshots, and sending files, so that the layout will not appear confusing even when there are a large number of buttons. Efficient and easy-to-use workbench design is important for improving work efficiency, reducing learning costs, reducing errors and fatigue, improving user satisfaction, and reducing training and support costs. This can be divided into three steps: (1) Dismantle the

business process and sort out the required functional modules Features need to "follow front-line needs but not be constrained by front-line myopia." Front-line members often lack an overall view and only focus TG Number List on immediate matters. For example , customer service staff are usually too lazy to enter the user's tag information. However, tags are a highly valuable user portrait accumulation function. In order to maximize the effectiveness of the system, the product needs to increase the exposure of the labeling function. ( 3) Design the shortest overall operation path After determining the workbench modules according to business processes, the functional layout is carried out with the goal of "the shortest overall operation path of business members"





Take the Qidian QQ customer service chat workbench as an example. The workbench is divided into three modules: "User List", "Conversation Area", and " Details Sidebar". The operation frequency from high to low is "User List" > "Conversation Area" > "Details Sidebar". Among the switching operations around high-frequency operation areas, the frequency of "user list" - "dialogue area" is higher than that of "user list" - "details sidebar". From this, we can derive the functional block distribution function as shown below.